Frequently Asked Questions (FAQs)
General Questions
Mombasa Drugstore is an online pharmacy offering a wide range of genuine medications, health products, and wellness essentials. We deliver right to your doorstep, making healthcare more accessible and convenient for you.
Yes, absolutely. We source all our medicines from licensed pharmaceutical suppliers and manufacturers. Every product is verified and stored under proper medical conditions.
Prescription medicines require a valid prescription from a registered medical practitioner. You can upload the prescription during checkout or email it to us. Over-the-counter medicines do not require a prescription.
Yes. We are committed to protecting your privacy. All your personal and medical data is stored securely and used only for order processing and compliance purposes.
You can reach us via:
- Phone/WhatsApp: [ +254 726 721 440 ]
- Email: [info@mombasadrugstore.com]
- Live Chat: Available on our website
Our support team is available from 8 AM to 8 PM, Monday to Saturday.
Payment
You can place an order by:
- Browsing products on our website
- Adding items to your cart
- Proceeding to checkout and entering your delivery details
- Choosing a payment method and confirming your order
We accept various payment methods including:
- M-Pesa
- Credit/debit cards
- Bank transfers
- Cash on delivery (available in select locations)
Shipping
We deliver across Mombasa, Kilifi and selected regions in Kenya. For rural or remote areas, delivery timelines may vary. You can check delivery availability during checkout.
Delivery within Mombasa usually takes same-day or next-day depending on the time of order. For other regions, delivery can take 1–3 business days.
Due to health and safety regulations, we do not accept returns on medicines. However, if you receive the wrong or damaged product, please contact us within 24 hours for a replacement or refund.
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