Privacy Policy

Who we are

Our website address is: https://mombasadrugstore.com.

Effective Date: 1st January 2025

At Mombasa Drugstore, your privacy is our priority. We are committed to protecting your personal information and ensuring a safe, secure shopping experience for all our customers. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website.

 

1. Information We Collect

When you interact with our website, we may collect the following information:

• Personal Information: Name, phone number, email address, shipping address, billing address.
• Medical Information: Prescription details, medication preferences, and any medical-related questions submitted voluntarily.
• Payment Information: Credit/debit card details or mobile money information (processed securely via third-party payment gateways).
• Technical Data: IP address, browser type, device type, and cookies to enhance user experience and site analytics.

 

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Communicate with you regarding your purchases, account, or customer service inquiries.
• Ensure compliance with pharmaceutical regulations (e.g., prescription verification).
• Improve our website, services, and user experience.
• Send promotional emails and updates (only if you opt in).

 

3. Sharing Of Information

We do not sell or rent your personal information. We may share data only under the following circumstances:

• With licensed pharmacists or healthcare professionals for prescription validation.
• With shipping and delivery partners to fulfil orders.
• With legal authorities if required by law or to prevent fraud and misuse.
• With third-party service providers (e.g., payment gateways), who are contractually obligated to protect your information.

 

4. Data Security

We implement industry-standard security measures including:

• SSL encryption to protect data during transmission.
• Secure servers and firewalls.
• Restricted access to personal and medical information.

However, no online transmission is 100% secure, and while we do our best, we cannot guarantee absolute security.

 

5. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Withdraw consent at any time (for marketing or promotional emails).
• Request a copy of the data we hold about you.

To exercise these rights, please contact us at support@mombasadrugstore.com

 

6. Cookies and Tracking

We use cookies to personalize your experience, track cart items, and analyse website traffic. You may disable cookies through your browser settings, but this may affect website functionality.

 

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

 

8. Changes to This Policy

We may update this policy occasionally to reflect changes in technology or legal requirements. We will notify users of significant changes on our website.

 

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us at:

Email: support@mombasadrugstore.com
Phone: +254 726 721 440
Address: Gede – Kilifi County (Currently)

 

Additional information

Visit also our Terms & Condition page.